SHIPPING INFO
At Moonb3rry, we are committed to delivering your handcrafted jewelry items to you in a safe and timely manner. We use reliable shipping methods and ensure that your package is securely packaged to prevent any damage during transit. If you have any specific shipping preferences, feel free to reach out to our team and we will do our best to accommodate your needs.
We understand the excitement of receiving your special handmade pieces, so we strive to process and dispatch all orders promptly. Once your order is on its way, you will receive a confirmation email along with tracking information to monitor the delivery status of your package.
GENERAL INFO
At Moonb3rry, we take pride in providing exceptional customer care to our valued patrons. Whether you have inquiries about our handmade jewelry, need assistance with placing an order, or require further information about our custom jewelry services, our dedicated team is here to assist you every step of the way.
When it comes to privacy and safety, we prioritize the security of your personal information. Rest assured that we utilize secure payment gateways and adhere to strict data protection measures to safeguard your sensitive details. Your trust is important to us, and we are committed to maintaining the confidentiality and integrity of your information.
PAYMENT METHODS
- Credit / Debit Cards
- PayPal
- Offline Payments
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.